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Terms & Conditions

Terms & Conditions
Acceptable use
Please feel free to explore our Website and, where available, contribute material to it, such as questions, posts, ratings and reviews and multimedia content (e.g. pictures, videos).
However, use of the Website and materials posted to it should not be illegal or offensive in any way.You should be mindful not to
(a) breach another person’s right to privacy;
(b) infringe any intellectual property rights;
(c) make statements that are defamatory (including towards SWAFE Wellness International LLC.), relate to pornography, are of a racist or xenophobic nature, promote hatred or incite to violence or disorder;
(d) upload files that contain viruses or may lead to security issues; or
(e) otherwise jeopardize the integrity of the Website.
Please note that SWAFE Wellness International LLC. may remove any content from the Website that it believes maybe illegal or offensive. SWAFE Wellness International LLC. reserves the right, but not the obligation, to monitor or review the content you have submitted as well as to edit, remove or refuse to post any content that SWAFE Wellness International LLC. deems in its sole discretion to be inappropriate.
Data protection
Our Privacy Notice applies to any personal data or material shared on this Website.
Intellectual property
3.1. Content provided by SWAFE Wellness International LLC. All intellectual property rights, including copyright and trademarks, in materials published by or on behalf of SWAFE Wellness International LLC. on the Website (e.g. text and images) are owned by SWAFE Wellness International LLC. or its licensors. You may reproduce extracts of the Website for your own private use (i.e. non- commercial use) provided that you keep intact and respect all intellectual property rights, including any copyright notice which may appear on such content (e.g.©2020 SWAFE Wellness International LLC. ).
3.2. Content provided by You You represent to SWAFE Wellness International LLC. that you are either the author of the content that you contribute to this Website, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website. You agree that such content will be treated as non-confidential and you grant SWAFE Wellness International LLC. a royalty free, perpetual, worldwide license to use (including to disclose, reproduce, transmit, publish, adapt or broadcast) the content you provide for purposes relating to its business. SWAFE Wellness International LLC. may use the content for promotional, advertising and other purposes and you will not be entitled to any compensation for such use. Please note that SWAFE Wellness International LLC. is free to decide whether or not to use this content and that SWAFE Wellness International LLC. may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with SWAFE Wellness International LLC. and its licensors.
3.3. Rules governing consumer ratings and review service You represent to SWAFE Wellness International LLC. that you are either the author of the content that you contribute to this Website, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website. You agree that such content will be treated as non-confidential and you grant SWAFE Wellness International LLC. a royalty free, perpetual, worldwide license to use (including to disclose, reproduce, transmit, publish, adapt or broadcast) the content you provide for purposes relating to its business. SWAFE Wellness International LLC. may use the content for promotional, advertising and other purposes and you will not be entitled to any compensation for such use. Please note that SWAFE Wellness International LLC. is free to decide whether or not to use this content and that SWAFE Wellness International LLC. may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with SWAFE Wellness International LLC. and its licensors.
Liability
While SWAFE Wellness International LLC. uses all reasonable efforts to ensure the accuracy of materials on our Website and to avoid disruptions, we are not responsible for inaccurate information, disruptions, discontinuance or other events which may cause you damage, either direct (e.g. computer failure) or indirect (e.g. loss of profit). Any reliance upon materials on this Website shall be at your own risk. This Website may contain links to websites outside of SWAFE Wellness International LLC. . SWAFE Wellness International LLC. has no control over such third-party websites, does not necessarily endorse them and accepts no responsibility for them, including as to their content, accuracy or function. As a result, we invite you to carefully review the legal notices of such third-party websites, including keeping yourself informed of any changes to them. You may operate a third-party website and wish to link to this Website. In this case, SWAFE Wellness International LLC. does not object to such linking provided that you do not suggest in any way that you are affiliated with or endorsed by SWAFE Wellness International LLC. . You must not use “framing” or similar practices, and must ensure that the link to the Website opens in a new window.
Contact us
This Website is operated by SWAFE Wellness International LLC. , Suit 1006, Sobha Ivory-2, Business Bay, P.O. Box 102659, Dubai, UAE.If you have any question or comment regarding the Website, please feel free to contact us by email at This Website is operated by SWAFE Wellness International LLC. , Suit 1006, Sobha Ivory-2, Business Bay, P.O. Box 102659, Dubai, UAE. If you have any question or comment regarding the Website, please feel free to contact us by email at info@swafe.com or phone at UAE : +971 55 6781111
Changes
SWAFE Wellness International LLC. reserves the right to make changes to these terms of use. Please refer to this page from time to time to review these terms of use and any new information.
Governing law and jurisdiction
The Website is intended for users from United Arab Emirates. SWAFE Wellness International LLC. makes no representation that the products and the content of this Website are appropriate or available in locations other than United Arab Emirates You and SWAFE Wellness International LLC. agree that any claim or dispute relating to the Website shall be governed by the law of the United Arab Emirates and brought before the courts of Dubai, UAE.
Shipping Policy
Thank you for visiting and shopping at swafe.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment cost Estimated delivery time Shipment method
Free 3-5 business days DHL Standard
AED 15 2 business days DHL Two Days
AED 25 1-2 business days DHL Overnight *

* Overnight delivery is only available for orders with delivery addresses within the UAE.

Delivery delays can occasionally occur keeping in line with the covid-19 regulations and travel restrictions as per the location of either source or receiver.

Shipment to P.O. boxes or APO/FPO addresses

Swafe.com ships to addresses within the U.A.E Territories, and APO/FPO/DPO addresses as well as Overseas locations.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Swafe.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) and need to be paid at the receivers end.

Damages

swafe.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
International Shipping is currently available for GCC, Europe and Asian countries. International shipping is subject to covid-19 travel regulations and pricing based on DHL standard.
KYC

Customer details with valid identification is required for all domestic & international shipping.

Changes

Shipping cost will differ according to the quantity for International shipping.

SWAFE alkaline Antioxidant water machine P9 & P13
Product warranty
To validate your warranty, you must complete the warranty card and return it or register online within 30 days of purchase. The warranty that is in effect at the time the machine is purchased is the one that is honored. Our warranty centers are in the UAE & India for your convenience. Neglect includes using the unit in a matter inconsistent with the directions in the owner’s manual, as breakage resulting from dropping the unit or other carelessness. The international customer pays all international customs, government fees, levies and/or any other fees that are incurred. Warranties are non- transferable. The warranty is valid when all regular maintenance routines are followed. The following routine maintenance procedures will help keep your Ionizer running at the optimal performance level:
  • We recommend Internal filters be changed annually.
  • Citric acid cleaning filter should be used 3 to 4 times per year.
  • Pre-filters should be changed annually.
  • Pre-filter housings should be changed every two years.

Following these easy steps ensures optimal performance and guarantees your Lifetime Warranty on part & labor.

If you buy a SWAFE Ionizer from an unauthorized seller/dealer, your warranty is void and will not be honored.

Feel Free to contact us to confirm if the Dealer is an Authorized Dealer - +971 052 132 3971

The SWAFE - P9 has a LIFEtime warranty on both parts & labor

Repair policy
Warranties cover failures due to defects in materials and workmanship which occur during normal wear and tear. Warranty does not cover damage which occurs in return shipment, or failures which result from accident, misuse, abuse, neglect, mishandling, faulty installation, misapplication, improper insertion of consumables, set-up adjustments, maladjustment of consumer controls, improper operation. or maintenance, alteration, modification, power line surge, improper voltage supply, or service by anyone other than a LIFE Ionizer® authorized repair facility. SWAFE will repair or replace any malfunctioning ionizer for the specified time frames disclosed above. If you are out of your warranty period, then labor is billed at $60/hr. Average repair time is less than one hour and in some cases there is no charge. Minimum charge is $0 to a maximum of $199 per occurrence. Customer is responsible for shipping and shipping charges to and from Repair Center.
Limits and Exclusions:
There are no express warranties except as listed above. From the date of purchase the warrantor is not responsible for incidental or consequential damage; for damages arising out of the use of any unauthorized attachment; for damages resulting from the use of the product with a defective water faucet. All expressed and implied warranties, including warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period. The warranty is voided if parts used are not provided by SWAFE. Company products are sold subject only to the applicable company standard printed warranty in effect at the time of sale and such warranty shall be in lieu of all other warranties expressed or implied. In addition, this equipment, technology and products have not been evaluated by the FDA, nor are they intended to treat, cure, mitigate, diagnose or prevent any illness or disease. The following technology is not intended to replace the advice of your family physician.